What hours are you open for classes?
We can host classes 24/7 depending on instructor availability. Late afternoon or night courses may be subject to different pricing.

What is your cancellation or refund policy?
For public course cancellations, see our refund policy at the bottom of the Scheduling Page.

How will I know if my class is confirmed?
If you pre-register for a public class, you’ll receive an email once the class is confirmed. To hold your spot, payment must be made within 14 days of that email. Failure to pay may forfeit any promotional pricing, and your seat will not be reserved until payment is completed.

What if a class is canceled due to weather or low enrollment?
If a course is canceled due to weather, you’ll be offered a reschedule date and/or a refund. Payments are not requested until the minimum enrollment number is met.

How often are classes offered?
Most of our trainings are privately hosted. Public class dates vary based on demand and community requests. If you’re interested in a specific course, please contact us to discuss scheduling options.

How can I stay updated about class dates and opportunities?
Follow our Facebook page for announcements and upcoming public class openings.

Where are your public courses taught?
Most classes are held at our training center near the intersection of Highway 55 and Highway 52 in Rosemount, MN. The exact address will be provided via email after registration. The facility does not have running water but includes portable restrooms in a temperature-controlled area. For longer classes, refrigerators are available on-site for drinks and food.

Can you come to our agency or workplace?
Yes. For most classes, we can travel to your location as long as there’s a suitable space for the requested training. This typically includes a classroom area with internet access or the ability to connect an outside computer. For courses involving simulated blood or scenario work, we’ll also need an appropriate area such as a large shop, open bay, or outdoor space (weather permitting). All details are confirmed prior to class approval.

How far will you travel for classes?
We’re based in the South Metro area and do not have a strict travel limit. However, classes more than two hours away may be subject to higher pricing to account for instructor travel time and expenses.

When is payment due?
For public courses, payment is due within 14 days of receiving your class confirmation email. For private or contracted courses, payment terms are outlined on the issued invoice.

What forms of payment do you accept?
We accept debit and credit cards through our secure online system, as well as checks made out to Blue Medic Training Solutions. Online payments or invoices paid by card may be subject to a 5% processing fee. For public courses, this fee is generally included in the advertised price. For private sessions, checks are preferred, though online payments can be accepted with the processing fee applied.

Do I need to pay in full to reserve my spot?
Yes. Payment in full is required to secure your seat unless other arrangements are approved in writing.

Can my organization be invoiced?
Yes. Agencies, departments, and organizations can request invoicing for group or private training sessions. Invoices can be paid by check or card.

Do you offer refunds?
Refunds are available based on our cancellation and refund policy listed at the bottom of the Scheduling Page.